The David Boatwright Partnership Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activities (FRN 657576). The David Boatwright Partnership Limited is a credit broker not a lender
For the sale of general insurance The David Boatwright Partnership Limited is an Appointed Representative of Automotive Compliance Ltd (FRN 497010), which is authorised and regulated by the Financial Conduct Authority. Automotive Compliance Ltd’s permissions as a Principal Firm allows The David Boatwright Partnership Limited to act as an agent on behalf of the insurer for insurance distribution activities only.
You can check this on the FCA Register by visiting www.fca.org.uk
COMPLAINTS POLICY
We pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.
If you have a general complaint:
For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales.
Please contact us directly via email with the details and any supporting documentation.
If you do not have an email account, you can telephone us or send a letter.
David Boatwright Partnership Ltd.
Chilford Court
Rayne Road
Braintree
Essex
CM7 2QS
Telephone: 01376 552399
Email: sales@boatwright.co.uk
Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.
If you have a Complaint regarding insurance activities:
If your complaint relates to Insurance, then please contact Automotive Compliance directly.
Automotive Compliance Ltd can be contacted via post, telephone, or email:
Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD
Telephone: 01452 671 560
Email: complaints@automotive-compliance.co.uk
If a complaint regarding Finance or Insurance activities cannot be resolved within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk